Our Policies

Morningside Animal Hospital wants to ensure you have the smoothest experience when interacting with our team. We use video and audio recordings to ensure our training is top notch and results in the best care. Please take note, there is video and audio surveillance on site, and outbound and incoming calls are recorded.

Read more about making an appointment.

    • Cancellation Policy: If you do not show up for your appointment and do not call ahead, your exam fee will be held by clinic as a cancellation fee. Repeated no shows will result in stopping service until fees are paid.

    • Rescheduling: If your appointment is rescheduled within 24 hours, your exam fee will be held by clinic and applied to your appointment.

    • Online appointments require pre-payment. 

    • Surgical deposit required for anesthetic procedures.

    • The clinic will regularly close early on Wednesdays, at 3PM. We may offer reduced same-day appointments on this day.

    • No appointments will be booked during Lunch 12:30-2PM.

    • Urgent same day appts will be taken as scheduling allows. Please call ahead - emergencies will be triaged upon arrival.

    • Holiday closures: Memorial Day, July 4th, Thanksgiving, Black Friday, Christmas (12/24-25) and New Year’s Day (1/1)

  • We accept cash, all major credit/debit cards, and Care Credit. We do not accept checks.

    You can also pay your bill online through our Pet Portal, using Shepherd Pay, to avoid transaction fees. We may ask to send you a text-to-pay link to settle your balance remotely.

    Online appointment booking requires pre-payment of the appropriate office visit fee.

    Advance partial deposit is required for surgical anesthetic procedures.

  • To ensure the most positive interaction for all, we may request your pet returns for a completion of their exam under sedation. Alternatively, we may require injectable sedation to safely perform the visit.

    Our staff prioritize animal safety and well-being, as well as their own. Repeated interactions with stressed pets takes its toll on the team. Please note that we care equally for all our patients, and want to make Morningside a happy place for your pet.

    For clients, we have a ZERO TOLERANCE policy for violent or abusive behavior, whether written, spoken or physical. Swearing, threats, slurs, demeaning language, acts of violence or physical/verbal abuse towards our team or other individuals in our presence will be grounds for immediate dismissal from our clinic as a client and we will decline providing further care effective immediately.